Terms of Service

These Terms of Service ("Terms") govern your use of PatientTech services, operated by Wesley Wimberly ("PatientTech," "we," "us," or "our"). By subscribing or using any PatientTech service, you agree to these Terms. Questions? Reach us at hello@getpatienttech.com.

What we provide

PatientTech offers patient, friendly technology support for seniors and their families. Our services include:

• Tech Support Plan ($39/month) — One proactive monthly check-in call plus unlimited email and text support. Priority response typically within 24 hours.
• Family Plan ($79/month) — Two sessions per month including in-home visits across South Jersey and Philadelphia, plus unlimited email and text support. Covers two people at the same address. Priority response typically within 4 hours.
• Discovery Hub ($9/month, coming soon) — Access to a full video tutorial library covering phones, tablets, and everyday tech.

PatientTech does not provide hardware repair, virus removal, or data recovery unless explicitly agreed upon in writing. We do not guarantee specific outcomes — technology can be unpredictable, and we'll always be honest with you about what we can and can't do.

Monthly check-in calls

Tech Support Plan clients receive one proactive check-in call each month. Here's how it works:

• Check-ins are scheduled in advance through our booking system at cal.com/patienttech.
• PatientTech will never cold-call you to initiate a session. All contact is scheduled by you or confirmed in writing first.
• If you need to reschedule, please do so at least 24 hours in advance through your booking confirmation link.
• Unused check-ins do not roll over to the following month.

In-home visits (Family Plan)

Family Plan clients may schedule in-home visits within PatientTech's service area — South Jersey and parts of Philadelphia. The following conditions apply:

• All visits are scheduled in advance through the PatientTech booking system.
• You agree to provide a safe, accessible environment for our visit.
• Cancellations must be made at least 24 hours in advance. Missed appointments without notice may count toward your monthly session allowance.
• PatientTech will never access your devices, accounts, or data without your knowledge and explicit permission.

Billing and subscriptions

Subscriptions are billed monthly through Stripe, a secure payment processor. By subscribing, you authorize PatientTech to charge your payment method on file each month until you cancel.

• Subscriptions renew automatically at the start of each billing cycle.
• You can cancel anytime — see Cancellation below.
• PatientTech reserves the right to update pricing with at least 30 days' written notice.
• We never see or store your full card number. All payment data is handled by Stripe.

Cancellation

You may cancel your subscription at any time by emailing hello@getpatienttech.com or managing your subscription directly through Stripe. There are no cancellation fees and no questions asked.

Upon cancellation, your access continues through the end of the current billing period. We do not issue refunds for partial months. PatientTech may also cancel or suspend service if these Terms are violated.

Your responsibilities

To get the most out of PatientTech and help us serve you well, we ask that you:

• Provide accurate information about your devices and the issue you're experiencing.
• Back up important photos, contacts, or files before any session when possible.
• Keep your billing information current in Stripe.
• Treat PatientTech staff with kindness and respect during all interactions.
• Not attempt to use PatientTech services for unlawful purposes or on behalf of others without their knowledge.

Limitation of liability

PatientTech performs all services with reasonable care and professionalism. However, we are not liable for:

• Data loss, corruption, or damage to your devices occurring during or after a session.
• Failures of third-party software, hardware, apps, or internet service providers.
• Issues arising from pre-existing conditions on your devices.
• Any indirect, incidental, or consequential damages.

In any case, PatientTech's total liability for any claim shall not exceed the amount you paid in the month in which the issue occurred. If something goes wrong, please reach out — we'll always work with you to make it right.

Privacy

Your privacy matters to us. We only collect what we need to serve you, and we never sell your information. See our full Privacy Policy for details on how we handle your data.

Governing law

These Terms are governed by the laws of the State of New Jersey. Any disputes shall be resolved in the courts of Camden County, New Jersey. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

Changes to these Terms

We may update these Terms from time to time. When we do, we'll update the date at the top of this page. If there are significant changes, we'll let you know by email. Continued use of PatientTech services after changes take effect constitutes acceptance of the updated Terms.

Questions?

These Terms are meant to be clear and fair. If anything is confusing or you'd like to talk through what they mean for you, just reach out at hello@getpatienttech.com — we're happy to explain anything in plain language.